Mélomane by nature. A 20-something businesswoman, nerd, and ambigamist in love with friends, wine, food, traveling, birds, words, a boy, and everything in between.
Proud supporter of FC Bayern München.

Catching Elephant is a theme by Andy Taylor

All original content by me is licensed under the CC BY-NC 3.0 License

 

Making the World's Largest Airline Fly

On July 1 the new United introduced its new coffee. Fliers on the “legacy United” fleet, accustomed to Starbucks, let out a collective yowl of protest. Pineau-Boddison had expected some resistance—Starbucks, after all, is a popular brand—but this was something else. Flight attendants reported a barrage of complaints. Pineau-Boddison received angry e-mails from customers, as did Smisek. The coffee, fliers complained, was watery.

The beverage committee launched an inquiry. The coffee itself, they discovered, was only part of the problem. […] The old United brew baskets, the committee discovered, sit a quarter of an inch lower than Continental’s, leaving a space for water to leak around the pillow pack. That fugitive water was diluting the coffee—in fact, the old United had installed the deeper brew baskets for that very purpose, after passengers complained that their Starbucks was too strong. And so, by the end of the year, the beverage committee found itself back where it had started, trying out new pillow packs.

That’s coffee. Not a matter of life or death, or even on-time arrival. It’s not a question that requires federal regulatory approval or a union vote. Nor is it an issue that has anything to do with the core service of an airline, which is flying people from one place to another.

This was a fun read.

Pleasant surprise this morning for my two Continental flights. Perhaps a sign of a merger moving along?…nah, probs not.

Pleasant surprise this morning for my two Continental flights. Perhaps a sign of a merger moving along?

…nah, probs not.

Hey Unitenental.

Love you, long time no see, etc etc.

Let’s cut to the chase - Can has bag back please? From what I understand, my luggage has been sitting at EWR all day in a Continental cage because, dun dun dun, Continental doesn’t have the processing ticket for it - United does. While it’s lovely that you literally sent it back to my home airport on the first flight available (a Continental flight), it’s ultimately proved useless because United hasn’t been able to process it or send it back.

So… before it gets lost or destroyed among the unknown/unclaimed Continental pieces, FOR THE LOVE OF GOD, GIVE MY BAG BACK TO UNITED! And then back to me.

Also, if you could merge a liiiittle bit faster, that’d be great too.

Thanks,
Midori

More pictures from our lovely CO FO. Click through goes to the photo set!
(fun fact: this is currently Ben’s background for his dual-monitor setup :3 )

More pictures from our lovely CO FO. Click through goes to the photo set!

(fun fact: this is currently Ben’s background for his dual-monitor setup :3 )